Evaluate Dining Experiece Form

Dining Experience	Comments	Suggestion
The Ambience
Describe your first impression?
How does the place smell?
Is the seating comfortable and the table setting appropriate?
Is the noise level distracting?
Does everyone appear to be enjoying themselves? Is food service appealing?
Is the bathroom clean and comfortable?
The Reservations
If you called and made reservations, how were you treated on the phone? Were given the standard line: Or did they listen and try to work with you?
Was your reservation timely?
The Welcome
How were you greeted?
How long did you have to wait for your table?
The Menu
Is there a variety of selections? Are the descriptions intriguing?
Are the choices in each category well balanced?
Are the prices reasonable, given the surroundings and service?
Were you told about the specials before making your selection?
Are you allowed enough time with the menu so you don’t feel rushed?
The Wine or Drink List
Are there selections in each price range?
Are there both familiar and unfamiliar labels and varieties?
Are the prices reasonable compared to the food and other wine lists?
Does the restaurant offer exciting non-alcoholic drinks?
The Pre-Food Service
Were you greeted promptly by the waiter?
Is the menu and wine list explained in an articulate way?
Does the waiter answer questions completely or find out promptly?
Does the waiter maintain a professional and cordial attitude?
If there is a delay in the kitchen, was it communicated to you promptly?
The Food
Is the presentation appealing?
Does the menu reflect what's on the plate?
What is your immediate reaction to your 1st bite?
Is the food properly cooked?
Are the flavors balanced, bright and integrated?
How does this dish compare to similar dishes at other restaurants?
Is the food worth the price?
The Post-Food Service
Were the plates / glassware clean & sanitary and served to the correct person?
Did wait staff check in periodically to see if you need anything?
Was wait staff responsive to your needs, making corrections if needed?
Were plates and utensils removed/replaced between courses?
Did wait staff wait until everyone is finished before removing the plates?
Did wait staff perform duties in an unobtrusive manner?
The Finale!
Does the waiter make themselves available so you can ask for the check?
Does the waiter or someone at the door acknowledge you as you leave?
Summary
What is your overall impression of the evening?
Was the timing of the drinks, appetizers, entree and desert appropriate?
Are there any dishes that you can’t wait to try again?
What stands out as the strongest and weakest aspects of the evening?
Would you go back? If so, why? If not, what would need to be changed?
Other Feedback
Do you have any feedback for the Waiter
Do you have any feedback for the Cook or Chef
What feedback would you tell Management?